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Latest in BPO Regulations

Types of OSP Registration :

  • International Call Centers

  • Domestic Call Centers

  •  Standalone Domestic Call Centre

  • Sharing of common infrastructure

  • Network Operation Center

  • Tele-banking

  • Tele-medicine

  • Tele-trading

  • Tele-education

  • e-Commerce

  • Vehicle Tracking System

  • Long Range Alarm System

  • Bill Payment Terminal

Brochure - Indian Telecommunications

 

Government of India
Department of Telecommunications

 INDIA
 
THE NEW BUSINESS DESTINATION
FOR

    TELECOMMUNICATIONS
and
 Business Process Outsourcing

 

Decentralisation of registration under Other Service Providers (OSP) category and ‘Telemarketing’ category from CS Cell of DoT (HQ) to the field units of VTM Cell
Press Note Office Memorandum

Press Note dated 2nd June 2008

Office Memorandum dated 2nd June 2008

 

Registration under Other Service Providers (OSP) category  

As per New Telecom Policy (NTP) 1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc will be allowed to operate by using infrastructure provided by various access providers for non-telecom services. The Telecom Commission in May 1999, accorded in principle approval for registration of Call Centers, both International and Domestic, in the country under the above category.  Later, services like Network Operation Centers and Vehicle Tracking Systems, were also added to this category. As per the Terms and Conditions formulated by the Telecom Commission in February 2000, these  application Service Providers could take telecom resources from authorized Telecom Service Providers only and may not infringe upon the jurisdiction of other authorized Telecom Service Providers and they will not provide switched telephony. The Department of Telecommunication (DOT) will charge a processing fee of Rs.1000/- per case.   From its inception, over 1800 cases have been registered under OSP category till date. These companies should meet the revised terms and conditions of OSP registration dated 31.05.2007  as given at Annexure -I  .

     Instructions regarding Telecom Resources issued to all OSPs are given at Annexure -II

     Thirteen Vigilance Telecom Monitoring (VTM) Cells are functioning in different parts of the country.  The responsibilities of these cells include Vigilance and Technical Monitoring of all telecom Service Providers. Copy of letter No.11-4/2006 –OSP dated 8.11.2006 giving details of the VTM Cells is  given at Annexure III.

     The Access Service Providers must ensure that the customers have valid registration papers from the OSP Cell of  DoT before providing them with the telecom resources. Action will be taken against Access Service providers who do not adhere to the above requirement.

     Applicants are advised to submit the application for registration /amendment in the prescribed proforma only at the contact address  given below:

 Application Formats for OSP Category

Bank Guarantees & Agreement Formats

 
  Contact: Under Secretary (CS-1) , 12th Floor, Sanchar Bhawan, 20, Ashoka Road New Delhi-110001
  Ph.   011-23036830  Fax. 011-23372492          

   Last Updated on 19th October 2007

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