PUBLIC GRIEVANCE CELL OF DOT

1.               Telecom services are being provided in the country by government PSUs viz. MTNL/BSNL & Private Operators.  These companies are having their own consumer grievances redressal mechanism which are primarily responsible for redressal of all types of complaints of their consumers.

2.               All the complainants may kindly seek redressal of their grievance at first instance through “Three Tier Institutionalized Grievances Redressal Mechanism” of Service Provider concerned esrablished by them under Telecom Consumer Protection and Redressal of Grievances Regulations, 2007 (3 of 2007) issued by TRAI at the following levels

(a) Call Centre of concerned Service Provider

(b) Nodal Officer of concerned Service Provider and

(c) Appellate Authority within the company of Service Provider.

3.               However, in case the grievance is not redressed after exhausting all the above three levels of the concerned Service Provider, the complainant may approach Public Grievance Cell of Department of Telecommunications (DoT), Sanchar Bhawan, 20, Ashoka Road, New Delhi-110 001 along with documentary evidence for non-redressal of their grievance at concerned Service Provider level.

4.               The complaint can be made along with documentary evidence of earlier correspondence with service providers to:

(i)             By post             :       Public Grievance Cell,
                                  Deptt. of Telecom,
                                  Room No. 112,
                                  Sanchar Bhawan,
                                  20, Ashoka Road,
                                  New Delhi-110 001

(ii)              By hand         : Information and Facilitation
                          Counter, Reception,
                          Sanchar Bhawan, 20,
                          Ashoka Road,
                         New Delhi-110 001

(iii)           On Phone         : 011-23356666 

(iv)       By FAX          :  011-23357777

(v)           Through Web : www.pgportal.gov.in

(vi)          Visiting hours :      Director(PG) is available for visitors            on every Wednesday from
                              10:00 A.M.   to 1:00 P.M.

4.         STRUCTURE OF PG CELL: -