As per New Telecom Policy (NTP) 1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc will be allowed to operate by using infrastructure provided by various access providers for non-telecom services. The Telecom Commission in May 1999, accorded in principle approval for registration of Call Centers, both International and Domestic, in the country under the above category. Later, services like Network Operation Centers and Vehicle Tracking Systems, were also added to this category. As per the Terms and Conditions formulated by the Telecom Commission in February 2000, these application Service Providers could take telecom resources from authorized Telecom Service Providers only and may not infringe upon the jurisdiction of other authorized Telecom Service Providers and they will not provide switched telephony. The Department of Telecommunication (DOT) will charge a processing fee of Rs.1000/- per case. From its inception, over 2500 cases have been registered under OSP category till date. These companies should meet the revised terms and conditions of OSP registration dated 05.08.2008 as given at
Instructions regarding Telecom Resources issued to all OSPs are given at Annexure -II.(25 KB)
The format of annual return to be submitted by the registered OSP is given at Annexure III(24 KB).
Registration of OSPs and Telemarketers is done by the respective Telecom Enforcement, Resource and Monitoring (TERM) Cells (formerly known as VTM Cells) as per location of the OSP/Telemarketing Centre.
The Access Service Providers must ensure that the customers have valid registration papers from the OSP Cell of DoT before providing them with the telecom resources. Action will be taken against Access Service providers who do not adhere to the above requirement.
Applicants are advised to submit the application for registration /amendment in the prescribed Form-1 (40.71 KB)proforma only at the contact address mentioned in the Annexure of Form-1.
Contact: Assistant Director (CS-1) , 12th Floor, Sanchar Bhawan, 20, Ashoka Road New Delhi - 110001
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