TERM

Telecom Enforcement, Resource and Monitoring (TERM) Cells (Formerly Known as VTM Cells)

With the increasing number of telecom operators in the country, the Government felt the need for presence of Telegraph Authority in the field at all the Licence Service Areas and Large Telecom Districts of the country, in order to ensure that service providers adhere to the licence conditions and for taking care of telecom network security issues. With the growth of private telecom and internet services, an increase in illegal / clandestine telecom operations was also observed. To address these issues, the Government created initially four Vigilance Telecom Monitoring cells (VTM) in Nov.2004 at Delhi, Mumbai, Hyderabad and Chennai. Nine more VTM Cells were created during the 2006 for the circles of Punjab, Rajasthan, Gujarat, Kerala, Karnataka, Maharashtra, Tamil Nadu, West Bengal and UP (E) and fifteen VTM Cells were subsequently added in Jan 2007 for Andhra Pradesh, Bihar, Madhya Pradesh, Haryana, UP (West), Andaman & Nicobar, Assam, Chhattisgarh, Jammu & Kashmir, Jharkhand, Himachal Pradesh, North East-I, North East-II, Orissa and Uttaranchal. Six more VTM Cells were added in March, 2007 for Kolkata, Ahmedabad, Bangalore, Pune, Jaipur and Lucknow, taking the total number of VTM Cells to 34. Since formation of Vigilance & Telecom Monitoring (VTM) Cells in the DOT, the role and functions of VTM Cells have increased manyfold. With a view to reflect the entire gamut of functions assigned to the Cells and to distinguish their role vis--vis staff-vigilance activities, the name of VTM Cells has been changed to Telecom Enforcement, Resource and Monitoring (TERM) Cells w.e.f 5th August 2008.

2. Details of works performed by Telecom Enforcement, Resource and Monitoring Cells (TERM Cells)

2.1 Vigilance Functions

  1. Inspection of premises of Telecom and Internet Service Providers
  2. Curbing illegal activities in telecom services
  3. Control over clandestine / illegal olieration of telecom networks by vested interests having no license
  4. To file FIR against culprits, pursue the cases, issue notices indicating violation of conditions of various Acts in force from time to time.
  5. Analysis of call/subscription/traffic data of various licensees.
  6. Technical arrangement for the lawful interception / monitoring of all communications passing through the licensee s network.
  7. To ascertain that the licensee is providing the services within permitted area.
  8. Co-ordination with all service providers

2.2 Monitoring Functions

  1. Coordination with various network operators.
  2. Monitoring of network parameters.
  3. Checking of the compliance by the licensee in respect of the license conditions and any directions issued by the licensor in public interest.
  4. To ensure optimum call completion ratio of inter operator calls.
  5. Matters related to national security.
  6. Disaster Management: Taking over of network in the events of natural calamities or the other emergency situations.
  7. Grievance redresses of subscribers in respect of deficiency by various operators.
  8. Customer Document Verification with the objective to ascertain whether the mobile service operators are following the DoT guidelines for Customer verification before providing connections
  9. Perform such other functions as may be entrusted to it from time to time by the DOT in overall interest of the country and consumers

2.3. Security Functions

Technical interface between Security Agencies and Telecom Service Providers

2.4. Service Testing of various Licensed Service Providers in the Licence area and checking roll-out obligation as per license condition.

2.5.Registration of Other Service Providers (OSPs)

2.6. Checking of compliance to Electro Magnetic Field (EMF) radiation norms.

Headquarter

Sl. No. TERM Cell Location of Headquarter Area of Jurisdiction

1.

Ahmedabad

Ahmedabad

Ahmedabad Telecom District

2.

Andhra Pradesh

Vijayawada

State of Andhra Pradesh

3.

Andaman & Nicobar

Port Blair

Andaman & Nicobar

4.

Assam

Guwahati

Assam(Telecom Circle)

5.

Bangalore

Bangalore

Bangalore Telecom District

6.

Bihar

Patna

Bihar

7.

Chattisgarh

Raipur

Chattisgarh

8.

Chennai

Chennai

Chennai (Metro district), Pondicherry (Telecom Districts)

9.

Delhi

Delhi

Delhi including Ghaziabad, Noida, Faridabad and Gurgoan

10.

Gujarat

Ahmadabad

Gujaratexcluding Ahemdabad Telecom District

11.

Haryana

Ambala

Haryana excluding Faridabad and Gurgaon

12.

Himachal Pradesh

Simla

Himachal Pradesh

13.

Hyderabad

Hyderabad

State of Telangana including Hyderabad city

14.

Jaipur

Jaipur

Jaipur Telecom District

15.

Jharkhand

Ranchi

Jharkhand

16.

J&K

Jammu

Jammu & Kashmir

17.

Kerala

Ernakulum

Kerala,Lakshadweep

18.

Karnataka

Bangalore

Karnataka excluding Bangalore Telecom District

19.

Kolkata

Kolkata

Kolkata Telecom District

20.

Lucknow

Lucknow

Lucknow Telecom District

21.

Mumbai

Mumbai

Mumbai (Metro District)

22.

Maharashtra

Nagpur

Maharashtra excluding Pune Telecom District

23.

Madhya Pradesh

Bhopal

Madhya Pradesh

24.

NE-I

Shillong

North East-I(Telecom Circle)

25.

NE-II

Dimapur

North East-II (Telecom Circle)

26.

Orissa

Bhuvneshwar

Orissa

27.

Punjab

Chandigarh

Punjab including Chandigarh

28.

Pune

Pune

Pune Telecom District

29.

Rajasthan

Jaipur

Rajasthan excluding Jaipur Telecom District

30.

Tamil Nadu

Coimbatore

Tamil Nadu

31.

UP(E)

Lucknow

UP(E) (Telecom Circle) excluding Lucknow Telecom District

32.

UP(West)

Meerut

UP(W) (Circle) excluding Ghaziabad and Noida

33.

Uttaranchal

Dehradun

Uttaranchal

34.

West Bengal

Kolkata

West Bengal excluding Kolkata (Telecom Circle), Sikkim

  • Details of BTSs tested by TERM Cells
    Download (359.06 KB) application/pdf
  • Notable Achievements
    Download (250.37 KB) application/pdf
  • Contact details of Head of TERM cells
    Download (1.14 MB) application/pdf
  • Contact details of CPIOs and DAA in the Offices of TERM Cells
    Download (331.6 KB) application/pdf
  • Electromagnatic Compatibility Compliance Enforcement and Regulation of telecom and railway operator regarding
    Download (873.25 KB) application/pdf
  • Security measures to be adopted in ADSL Modems to safeguard against misuse
    Download (56.65 KB) application/pdf
  • Photographs of All India Conference of TERM Cells - Snap1
    Download (4.72 MB) application/pdf
  • Photographs of All India Conference of TERM Cells - Snap2
    Download (4.51 MB) application/pdf
  • Details of BTSs which were found non-compliant to prescribed radiation limits during audit/testing carried out by TERM Cells and action taken thereof
    Download (795.87 KB) application/pdf
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