DOTEL/R/E/22/00692

DOTEL/R/E/22/00692
Request :

A. Kindly confirm if any action has been taken on following tickets raised in saral sanchar portal

1. 202209140013
2. 2022092200034

B. If action has been taken on above tickets, whether the details of same has been passed to the user. Please share details of communication if made any

C. What is the average time in days within which tickets to be resolved as per DoT guidli
D. Is there any escalation matrix for saral sanchar portal issues in cases issues are not resolved or attended. Please furnish matrix with contact details if available